Pengukuran Kinerja Pada PT. Ital Fran’s Multindo Food Industries Cabang Bali dengan Metode Balanced Scorecard

Ital Fran's Multindo Food Industries Bali Branch is one of the companies engaged in food processing industry that produces bread with competitive and complex business competition conditions. The purpose this study to determine company's performance PT. using Balanced Scorecard (BSC) method. This research was conducted by observing company, interviewing management distributing questionnaires customers employees. results showed total score for each perspective a financial perspective, which 14.36%, customer 22,91%, an internal process 24.16% learning growth 23,43%. Based on criteria appraisal shows company "Very Healthy (AA)" condition overall 84,86%.
 Keyword: measurement, analysis, balanced scorecard